the subtle lessons

The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary The Starbucks Experience was an interesting book which introduces some of the key ideas principles that the Starbucks management use. It explains the success of Starbucks from the perspective of the 5 principles mentioned in the book. The 5 Principles are: 1. Make it your own -> taking ownership, and having employees take ownership 2. Everything matters -> importance of details 3. Surprise and Delight -> go the extra mile to provide customers with more that what they expect 4. Embrace Resistance -> listen, differentiate between constructive and non constructive complains, and take action to improve 5. Leave your mark -> contributing to communities Although this book was marketed as a publication written by and outsider, I felt that the author was positively bias toward Starbucks. Perhaps this was required in order to show the expected results from implementing the 5 princ...

In "The Starbucks Experience",  Michelli shared the following concept of being genuine; to Connect, Discover and Respond. Although it was taken from Starbucks, I think we can apply the same concept in our daily lives, in the relationships with our family, friends, and colleagues. No matter what we say, most of us would not mind having a connection with the people we interact with. This connection does not have to be strong or passionate or special, it just has to be present. Therefore, in my opinion, the concept is very apt. When we are busy, we might end up ignoring the people we care or come into contact with, and this might lead to negative feelings being bottled up.(I am most guilt of this) That will take a toll on future interactions, and on the relationship. Thus, even as we are busy, we should keep this concept in mind. And as we make use of this concept in our relationships, do keep in mind that the overbearing idea being the concept is to, be genuine.